Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ingirollc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ingirollc@gmail.com.

Any unused products may be returned or exchanged within 30 days of the order date on your invoice, as long as the packaging and/or hang-tags are still intact. 

We recommend trying on all clothing items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed.

An item may be returned if it is sent back:
● unworn,
● unwashed,
● with original tags and packaging intact, and
● free of any damage.

Customers are responsible for all return shipping fees. No return form is necessary; all we need with the package is a note including the order number and name associated with the order. 

In Giro is not responsible for untraceable or lost return shipments. We recommend using a delivery service with tracking to protect your return.

Please allow up to two weeks for your return to be processed once received at our warehouse, and 1-3 business days for refunds to be processed to your original form of payment.

If you would like to return an item that was gifted to you, please email ingirollc@gmail.com with the buyer’s name and order number. The buyer will not be contacted; it will simply help us find the order and act as proof of purchase. 

Proof of purchase is required for items to be return-eligible. 

Our return address:

In Giro, LLC

999 Kearns Ave

Winston-Salem, NC 27106